Member First Mortgage, LLC

Member First Mortgage is a Credit Union Service Organization that was formed to meet the growing needs of credit union members. Through Member First Mortgage, your members can choose from a wide array of mortgage products direct from your credit union. Members receive professional personalized service and have the confidence that they are working directly with their credit union. We are an extension of your credit union staff. We succeed when you succeed.

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Contact Member First Mortgage, LLC

616 44th Street SE
Grand Rapids, MI 49548

866-898-1818

Primary Contact

Kathy Carlson, CEO
kathy@memberfirstmortgage.com
616-301-6271

Secondary Contact

Dave Clark, VP of Business Development
davec@memberfirstmortgage.com
616-301-6260

More Information

Offering a wide range of mortgage products to your members will give you an edge in a competitive market and help you to increase your member retention. Member First Mortgage provides a full service mortgage department to your credit union, regardless of your asset size. We provide a wide range of purchase and refinance products including Conventional, Jumbo, Rural Development, FHA, VA, and Reverse Mortgages. Our internet based loan application allows your members to apply for a mortgage any time – anywhere. Our in-house servicing department allows members to make their payments by check, phone, internet or right from your credit union branch offices. Member First Mortgage prides itself in superior service, competitive rates and reasonable fees.

Looking for a sub-servicer? Take advantage of our experience, leading edge technology, flexibility and renowned customer service to enhance your servicing capabilities and increase profitability.

* We offer superior servicing to your members without the costs and management of a full servicing operation.

* Expand your business opportunities through Member First Mortgage’s customized statement and marketing solutions.

* Maintain your competitive advantage with the guarantee that we will not solicit your members.

* Avoid substantial losses due to foreclosure, delinquencies or untimely reporting. Our expert staff is highly educated in all investor requirements, as well as being highly experienced in the field of loss mitigation, foreclosure avoidance and REO management.

Let us compare your current program and goals and see how Member First Mortgage can fulfill

your needs!

Our Partners

Cooperative Business Services

Business Lending CUSO
Contact Jill Cottone: e-mail or 614-581-8419

AIL-Ohio

Indirect Lending Services
Contact Jill Cottone: e-mail or 614-581-8419

Fidelity Card Services

Credit /debit /gift card processor
Contact Jill Cottone: e-mail or 614-581-8419

Illinois Credit Union System

Card programs for small credit unions
Contact Jill Cottone: e-mail or 614-581-8419

CUNA Strategic Services

Miscellaneous Products & Services
Contact Josh Reams: e-mail or 614-581-1657

CUNA Education and Training

Contact Josh Reams: e-mail or 614-581-1657

CO-OP Services

My Deposit-(home and small business deposits)
Fast Branch- (Kiosk for ATM and Shared Branching transactions)
Mobile Banking- (credit union mobile phone access)
Contact Marty Auxter: e-mail or 800-486-2917

Ohio Shared Branching Network

Credit Unions cooperating in a cost effective service delivery, providing branches Nationwide.
Contact Marty Auxter: e-mail or 800-486-2917