R.C. Olmstead, Inc.

Data Processing

Summary

R. C. Olmstead has provided full-service data processing to the Credit Union industry for 30 years. Our feature rich system delivers everything today’s Credit Unions need to succeed including internet banking, bill payment, real-time ATM and debit card processing, imaging and much more.

Description

THE MARKET LEADER IN FLEXIBILITY AND RELIABILITY

If your Credit Union is looking for the most user-friendly, supported, reliable way to manage your business while serving your members well, R.C. Olmstead should be your first choice. We have been proudly serving Credit Unions like yours since 1977 and continue to offer a flexible, reliable system that is second to none.
Our flagship operating system — RCO1 — is the best choice for Credit Unions of all sizes that want an intuitive, flexible data processing system, backed by the best support in the industry. It continues to be the most comprehensive, reliable system in use today. Hundreds of Credit Unions have come to know RCO1 as being intuitive enough for daily users at all skill levels, incredibly powerful, yet flexible enough to expand as their membership base and services change.

A LONG HISTORY

Headquartered in Dublin, Ohio, the company was founded when Bob Olmstead worked closely with a large Federal Credit Union in northeast Ohio to develop a proprietary data processing system to serve their large base of members. Today, 30 years later, more than 100 Credit Unions have learned that reliability and ease-of-use are hard to find … and hard to replace.

A BRIGHT FUTURE

Our Software Development Team never rests on its laurels; they are continuously working on new products they can offer clients in Windows®-based and menu-based formats. Our Product Management Team is always looking for good third-party providers that are offering upgrades that can be easily interfaced with RCO1. In other words, the RCO1 system that your Credit Union buys today will be an even better system in 6, 12, and 48 months with the enhancements we offer.
As a privately owned company, we don’t report to shareholders who are always looking to cut corners in the name of profitability. We report to you — our clients — and want to make sure we continuously fill your wishes and help you serve your members today and tomorrow.

SERVICE AFTER THE SALE

We have built a company where our greatest strength is the people behind our product. That’s the R.C. Olmstead difference.
We hear from clients again and again that our service is our strength. Our Support Team is eager to help. From the initial training to ongoing version updates and the frequent introduction of third-party products, we go the extra mile to ensure your staff is comfortable and confident in all that RCO1 can do for your Credit Union.

TRAINING

The R.C. Olmstead team focuses on working with your staff to ensure they understand our system and can use it to its fullest potential. Our team is comprised of former Credit Union employees who relate to the questions and challenges that exist in the industry. They take the time to structure answers in an easily understood manner, so your personnel aren’t lost in a jungle of jargon.

SUPPORT

We are available when you need us, with complete support from early conversion and training to situations that may arise later with a month-end or year-end closing. We’re available to our clients via telephone, of course, but we also are having great success with email support and with the extensive documentation available through our Internet-based Client Resource Center. This password-protected area of our web site offers a growing online library that can help you be as self-sufficient as you want to be. In addition, we distribute a newsletter with helpful tech tips and information about new system features and enhancements.

SYSTEM RELIABILITY

The dependability of RCO1 is one of our key strengths. Our record for uninterrupted service is unparalleled in this industry. Most of our clients have operated for years without experiencing downtime. If a problem were to occur, we would work non-stop to return you to full operation.

Contact R.C. Olmstead, Inc.

5555 Wall Street
Dublin, Ohio 43017

800-589-7312
http://www.rcolmstead.com

Primary Contact

Tom Leib, Director of Sales and Marketing
tleib@rcolmstead.com
800-589-7312

Secondary Contact

Deb Amerine, Sales Administrator
damerine@rcolmstead.com
800-589-7312